What we collect: Account details, identity verification, payment info, and technical device data.
Why we collect it: To manage your account, process payments, prevent fraud, and comply with PH laws.
Who sees it: Only our internal team and essential partner service providers (payment/verification).
Retention: Kept for the life of your account and as required by gambling regulations.
Your Control: You can request data access or deletion via our support channels.
1. Introduction and Scope
This Privacy Policy describes how jilihost collects, uses, and protects the personal information of users within the Philippines. By using our platform, you agree to the practices described herein.
This policy applies exclusively to the jilihost website and associated services. It does not extend to third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any third-party services you interact with.
2. Personal Information We Collect
Account & Identity
Information provided during registration to establish your account and ensure you are a unique user.
Verification Documents
Official identification used to verify your age and residency to prevent underage gambling.
Payment Data
Details required to facilitate deposits and withdrawals, processed securely through our partner providers.
Gaming Activity
Records of bets placed, games played, and transaction history to manage payouts and bonuses.
Technical Data
IP addresses, browser type, device identifiers, and operating system to ensure site stability and security.
Communication Logs
Records of your interactions with our support team to resolve queries and improve service.
3. How We Collect Data
We gather information through three primary channels:
Directly from you: Information entered during registration, KYC verification, and support requests.
Automatically: Technical data collected via cookies and server logs while you navigate the platform.
Partner Providers: Necessary data received from our payment processors and verification services.
4. Why We Use Data
Your data is used strictly for the following operational purposes:
Account management and service delivery.
Processing deposits and withdrawal requests.
Verifying identity and age to ensure legal compliance.
Detecting fraud, multi-accounting, and preventing money laundering.
Personalizing the user experience based on gaming preferences.
Fulfilling legal obligations required for gambling operators in the Philippines.
Sending marketing communications (only if you have explicitly opted in).
5. When We Share Data
We do not sell your personal data to third parties. We only share information with:
Service Providers: Trusted partners who handle payments, identity verification, and technical infrastructure.
Legal Authorities: When required by applicable law or to respond to valid legal requests from regulatory bodies.
6. How We Protect Data
We implement rigorous security measures to safeguard your information:
Encryption: Use of secure protocols to protect data during transmission.
Payment Isolation: Sensitive financial data is handled by specialized providers and not stored in plain text on our servers.
Monitoring: Continuous surveillance for suspicious activity to prevent unauthorized access.
7. Cookies and Tracking
We use cookies to enhance your experience and maintain session security. For a detailed explanation of the types of cookies we use and how to manage them, please visit our Cookie Policy.
8. Your Rights
Depending on your situation, you have the following rights regarding your data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Request the update of inaccurate or incomplete information.
Right to Deletion: Request the erasure of your data, subject to legal retention requirements.
Right to Object: Object to the processing of your data for specific purposes.
Right to Opt-Out: Withdraw your consent for marketing communications at any time.
To exercise these rights, please contact our support team via the channels available on our Support Page. Please note that some data must be retained even after account closure to satisfy anti-money laundering (AML) and gambling regulations.
9. How Long We Retain Data
We retain your personal information for the duration of your active account lifecycle. Once an account is closed, we continue to store necessary data for the period required by applicable law in the Philippines to comply with regulatory, auditing, and legal obligations.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be closed immediately and any remaining funds will be handled according to our terms.
Parents or guardians who believe a minor has created an account should report this immediately via our support channels.
11. Cross-Border Transfers
Some of our technical and payment partners operate outside the Philippines. By using our services, you acknowledge that your data may be transferred to these locations. We ensure that all such transfers are protected by appropriate safeguards to maintain the confidentiality and security of your information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page regularly to stay informed.
13. Contact Us
If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through the official channels listed on our Support Page. Our team is available to assist you with any data-related inquiries.
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