How do I claim a promotion?
To claim a promotion, log into your account and visit the promotions section. Browse the available offers, click on the one you want, and read the terms carefully. Most promotions require you to click an 'Opt-In' or 'Claim' button before making a deposit or placing a wager to ensure the bonus is correctly credited.
Why was a promotion not applied to my deposit?
The most common reason is forgetting to opt-in before the deposit was made. Other reasons include using a payment method that is excluded from the offer, not meeting the minimum deposit requirement, or having another active promotion that cannot be combined. Please check the specific terms link attached to the offer in your account.
Can I use two promotions at once?
Generally, most promotions are designed to be used one at a time. Once you opt into a specific offer, other bonuses may be disabled until the current one is completed or cancelled. Always check the 'stackability' or 'exclusivity' section within the specific terms and conditions of each individual offer to be certain.
Where do I check the terms for a specific promotion?
Every active offer in your account's promotions section features a direct link to its specific terms and conditions. This link provides the legally binding details, including wagering requirements and eligible games. For general site rules, you can also visit the main /terms/ page via the website footer.
Are promotions available on mobile?
Yes, all promotions available on the desktop site are fully accessible via mobile browsers and the official app. You can opt-in, track your progress, and claim rewards directly from your mobile device. The process is identical: log in, navigate to the promotions tab, and follow the specific offer's instructions.
What happens if I forget to opt in?
If you make a deposit or place a wager without first opting into a promotion, the system cannot retroactively apply the bonus. We strongly recommend that you always visit the promotions page and click 'Claim' or 'Opt-In' before performing any eligible actions to ensure you don't miss out on available rewards.
Can I cancel an active promotion?
In many cases, you can cancel an active promotion via your account settings, but be aware that cancelling often means forfeiting any bonus funds and winnings associated with that specific offer. We recommend reading the cancellation clause in the offer's terms before proceeding with a cancellation request.
How do I find out when new promotions are released?
The best way to stay updated is to check your account's promotions section regularly after logging in. Additionally, we send notifications to registered users via email or app alerts when new categories or special offers are launched. Keep your notification settings enabled to receive real-time updates.